Resident Care Manager I
Company: Volunteers of America Los Angeles
Location: Woodland Hills
Posted on: April 5, 2026
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Job Description:
About Us: VOALA Helping Our Most Vulnerable Change Their Life
Stories Volunteers of America is a non-profit human services
organization committed to serving people in need, strengthening
families, and building communities. VOALA provides a variety of
social services to Los Angeles area communities such as Head Start
programs, Upward Bound college prep programs, veterans? services,
homeless shelters, low-income housing program as well as drug and
alcohol rehabilitation. Learn more at www.voala.org. PAY RATE:
$24.99 - $26.30 Per Hour BENEFITS: VOALA offers competitive
medical, dental, vision and retirement benefits. JOB SUMMARY AND
PURPOSE The Resident Care Manager I advocates for residents and
provides intensive care and intensive case management services to
eligible clients, meeting participants at least weekly. The
Resident Care Manager is the primary point of contact to coordinate
services and care for assigned clients. Each Resident Care Manager
handles a caseload of individuals in need of a wide variety of
human services resources and provides the full range of services
available DUTIES AND RESPONSIBILITIES Conducts comprehensive
screenings and assessments with individuals (or families) to
collect functional, environmental, psycho-social, financial,
employment, housing, educational, and health information, as
appropriate Assess barriers facing the clients and develop a case
plan. Coordinate individualized planning with clients to meet
short- and long-term needs. Provide service linkages and support
systems to ensure identified needs are met. Coordinates case
conferences with residents, consults with service team, monitors
progress of clients on case plan, assists clients to meet the
agreed upon goals. Acts as advocate for client before judicial,
community, social service, and administrative bodies as needed;
facilitates support groups and client participation as appropriate.
The Resident Care Manager I shall coordinate the participant?s care
in collaboration with the participant, and all members of the
participant?s care team (e.g., primary care physician, mental
health service provider, substance use disorder service provider,
ECM providers, housing navigators, street outreach case managers,
family members, etc.) and support the day-to-day operations of the
Community by performing the following duties: Works with Community
Property Management to provide service linkages and support systems
to residents to assure individual needs are met Maintains daily
contact to identify new and ongoing service needs Coordinates
access to supportive services including, but not limited to, health
services, medical appointments, and crisis intervention, as needed
ESSENTIAL DUTIES: Services for this position must be provided
on-site. As a result, the position requires incumbents to report to
work on-site each day of active employment Assessment: through
individual meetings on a regular basis and as part of Intensive
Case Management team develop a detailed plan of action to meet the
clients needs and find the necessary resources to meet client goals
Coaching and Social Support ? accompany participants to activities
and services Coordinate Case Management as part of team, connecting
participants to appropriate services Advocacy for participants
before other agencies/community settings Capacity Building ?
motivating participant progress Coordinate the participant?s care
in collaboration with the participant, and all members of the
participant?s care team Other duties as required and may be subject
to change MANDATED REPORTER As service providers to the
underprivileged and vulnerable in our community, all employees are
considered Mandated Reporters, and must report any instance of
physical or sexual abuse to proper authorities Qualifications
REQUIREMENTS: Must be able to pass a fingerprint clearance,
background check, including criminal history, personal references,
employment and education verifications Ability to perform under
circumstances of possible emotional stress and conflicts dealing
with difficult, uncooperative, and potentially aggressive clients
as VOALA serves the neediest of the needy in our programs which may
include clients with homelessness, mental-illness, substance abuse,
recently released from incarceration and other challenges.
EDUCATION: Bachelor's degree in Social Work, Mental Health or other
related discipline, OR Two (2) years of experience providing direct
mental health services or ICMS EXPERIENCE: Minimum one (1) year of
experience working with homeless individuals Have experience
working with participants with mental illness, chronic health
issues, and substance use disorders PREFERRED QUALIFICATIONS:
Bachelor?s Degree (Social Work, Social Services, public
administration, public health or related field) HMIS Navigation
Volunteers of America is an Equal Opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability, protected Veteran Status, or any other characteristic
protected by applicable federal, state, or local law. This employer
participates in E-Verify as required by the federal government and
will provide the federal government with your Form I-9 information
to confirm that you are authorized to work in the U.S. If E-Verify
cannot confirm that you are authorized to work, this employer is
required to give you written instructions and an opportunity to
contact Department of Homeland Security (DHS) or Social Security
Administration (SSA) so you can begin to resolve the issue before
the employer can take any action against you, including terminating
your employment.
Keywords: Volunteers of America Los Angeles, Fountain Valley , Resident Care Manager I, Social Services , Woodland Hills, California
