Sales & Client Experience Associate

Company: Jack Weir and Sons Inc.
Location: Beverly Hills
Posted on: January 16, 2026

Job Description:

Job Description Job Description Sales & Client Experience Associate Full-Time | In-Person (Beverly Hills) | Wednesday - Sunday About the Role: We’re hiring a Sales & Client Experience Associate to join our growing team at Jack Weir & Sons , a family-owned luxury fine jewelry company. This role is perfect for someone who is adaptable, organized, and thrives in a client-facing environment. You’ll work closely with the Head of Sales and support all aspects of the sales cycle—from lead response and client outreach to virtual appointments and post-sale logistics. This is an opportunity to grow into a high-level sales professional, learning from one of the top performers in the business while delivering a world-class experience to our customers. Responsibilities Sales & Client Communication Respond to all inbound inquiries across email, chat, social, and phone within 30 minutes during business hours Conduct virtual and in-person appointments with prospective clients Manage ongoing outreach to existing clients via email and phone calls Assist in weekly live sales events , handling client follow-up and questions Customer Service & Fulfillment Coordinate with the admin and fulfillment team for resizing, repairs, shipments, and custom orders Serve as a liaison for post-sale care and logistics inquiries Track and update deal progress, client preferences, and communication logs in HubSpot CRM Cross-Functional Collaboration Work closely with the marketing team to respond to warm leads and assist in closing opportunities Partner with the sales lead to refine client outreach strategies and track deal performance Participate in local and national pop-ups/retail shows as needed (occasional travel required) What We’re Looking For Warm, articulate, and professional communicator Highly adaptable , organized , and detail-oriented Strong follow-through and a natural ability to prioritize Client-first mindset with emotional intelligence No CRM experience required —but you must be eager to learn quickly and take initiative Work Schedule Sunday through Thursday , in-person at our Beverly Hills showroom Occasional weekend travel required for retail events Key Objectives Deliver an exceptional client experience across every touchpoint Help drive deal flow by nurturing leads, following up consistently, and managing logistics KPIs Lead Response Time: Under 30 minutes during business hours Follow-Up Completion: 100% of open deals followed up weekly Client Engagement Rate: 25% of past clients re-engaged quarterly Appointment Close Rate: 40% conversion from appointments to active deals Sales Contribution: Assist in hitting monthly/quarterly sales targets Resolution Time for Service Requests: Team Values Growth-Oriented Accountability Team Collaboration Fun Integrity Analytical Thinking

Keywords: Jack Weir and Sons Inc., Fountain Valley , Sales & Client Experience Associate, Sales , Beverly Hills, California