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Inside Sales Representative

Company: SureFire, LLC
Location: Fountain Valley
Posted on: September 16, 2022

Job Description:

*Summary *Effectively and efficiently communicates with internal/external customers regarding product/service inquires, invoice questions, and customer complaints.*Essential Duties and Responsibilities * - Communicates with customers by telephone, in person, e-mail, fax, or regular mail correspondence to obtain sales orders, orders for installation, activate discontinuance, or change in service. - Communicates with contracted freight companies (i.e. research, tracks, and resolves issues related to shipment) by telephone, e-mail, or fax to verify shipment dates. - Provide backup support for other Representatives by cross training in all facet of the department to alleviate hardship. - Transfer customer calls to appropriate staff by identifying customer concerns to provide quality customer service. - Maintain current account activities and literature up to date for information and reporting purposes and to help manage the sales process by entering information into computer database (Vantage and MS Office (Word, Excel, and Outlook). - Emphasizes salable features, quote prices and credit terms, prepare proposals and provide information regarding terms of sales and delivery for orders obtained by customers to confirm product/services information. - Builds and maintains long-term relationships with customers through the use of database (Vantage), phone calls, e-mail and events to help secure additional business. - Attend to customer needs by identifying, researching and resolving customer concerns such as warranty repair/replacement, ordering replacement, order status, order tracking, production information, pricing, billing or service rendered, referring complaints of service failures to designated departments for investigation to re-enforce the relationship and build customer loyalty. - Effectively and efficiently present and discuss the products and services of SureFire by soliciting only those desired products/services provided by SureFire to current and prospective customers to convey an image of quality, integrity and understanding to customer needs. - Work directly with Sales personnel via in person or e-mail to gather sales information pertaining to existing customers/clients. - Work directly with Production via in person or telephone to convey information about special product orders to ensure that Customer needs can be met. - Work directly with Credit Departments by contacting them via telephone or e-mail to follow up on customer credit issues. - Maintain good attendance and punctuality. - Maintain a positive and respectful attitude; cooperate with co-workers, management, internal and external customers, as applicable. Report any incidents of harassment to your Supervisor, Manager or Human Resources Manager. - Work safely at all times and report any unsafe conditions or injuries to your Supervisor or Manager immediately. - Other duties, as assigned by supervision or management.*Competencies *To perform the job successfully, an individual should demonstrate the following competencies: - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. - Interpersonal Skills - Focuses on solving conflict, not blaming; Remains open to others' ideas and tries new things. - Written Communication / Oral Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. - Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Asks for and offers help when needed. - Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. - Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. - Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments. - Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly. - Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. - Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.*Qualifications *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*Education * - High school diploma or GED, and a minimum of one year work experience.*Communication Skills * - Ability to communicate simple facts with courtesy and clarity.*Mathematical Skills * - Ability to perform calculations utilizing arithmetic such as addition, subtraction, multiplication and division normally attained through elementary school education.*Reasoning Ability * - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.*Computer Skills * - Must be proficient in MS Office (Excel, Word, PowerPoint, and Outlook). - Knowledge of Vantage is a plus.*Physical Demands *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 25 pounds.Additional physical demands:o While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.o The employee is frequently required to reach with hands and arms.o The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.o Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.*Work Environment *The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The noise level in the work environment is usually quiet.Job Type: Full-timeBenefits:* 401(k)* Dental insurance* Employee discount* Flexible spending account* Health insurance* Life insurance* Paid time offSchedule:* 8 hour shiftEducation:* High school or equivalent (Required)Work Location: One location

Keywords: SureFire, LLC, Fountain Valley , Inside Sales Representative, Sales , Fountain Valley, California

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