Product Support Analyst Associate - San Diego, CA
Company: Optum
Location: San Diego
Posted on: May 26, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
This position is full-time, Monday - Friday. Employees are required
to have flexibility to work 8-hour shifts during our normal
business hours of 6:00 am - 6:00 pm PST, able to be on call for 2
weeks a month for after hours, weekends and holiday support. The
Department is open 365 days a year. It may be necessary, given the
business need, to work occasional overtime. Employees will be
required to work some days onsite and some days from home.
We offer on the job training. The hours during training will be
aligned to your assigned schedule.
If you are within commutable distance to the office at 3131 Camino
Del Rio San Diego, CA, you will have the flexibility to work from
home and the office in this hybrid role* as you take on some tough
challenges. -
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Primary Responsibilities:
Provide customer service support to both internal users and
external customers on San Diego Counties Behavioral Health
Electronic Health Record and the Optum San Diego website
Provide customer service support to both internal users and
external customers on County of San Diego initiatives and related
projects
This support is provided directly, by telephone and through
e-mail
Log systems related problems in Support Desk database, troubleshoot
problems and resolve basic system problems for customers and
end-users at differing experience levels
Coordinate system related communications with Optum Training
Coordinator, Optum Data Analysts, County BHS MIS, County BHS
Billing Unit and County QI
Coordinate with County BHS MIS to resolve user account and system
problems
Work as liaison between internal staff and Corporate IT
Monitor Optum San Diego Website content, connectivity and
coordinate all changes with webmaster
Provide navigational and access support to internal and external
customers using the Optum San Diego Website
Obtain facts and information to collaborate with internal Optum MIS
departments to reach resolutions regarding County of San Diego
initiatives and related projects
Be able to perform and provide data analyses, and identify and
interpret patterns
Apply functional knowledge and skills to identify root cause
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
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Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
5+ years of experience with Microsoft Office Suite
5+ years of experience with Microsoft Excel required for creating
and analyzing monthly productivity reports, tables, spreadsheets
and dashboards
5+ years of experience with Microsoft Outlook required for sending
properly formatted mass correspondence and documents to and from
end users
2+ years of experience with using Microsoft Teams and navigating
on-line conference apps and hosting meetings of large groups
Experience with providing basic training in individual OR group
settings
Ability to work in San Diego County's EHR system
(SmartCare/SanWITS/CCBH/Anasazi) without restrictions
Ability to take on a rotation to provide on-call afterhours,
weekends, and holiday support
Ability to work frequently and regularly in the office
Ability to work full-time, Monday - Friday. Employees are required
to have flexibility to work an 8-hour shift during our normal
business hours of 6:00 am - 6:00 pm PST. It may be necessary, given
the business need, to work occasional overtime
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Preferred Qualification:
Experience with working in a call center OR a high telecom traffic
environment
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Telecommuting Requirements: -
Reside within commutable distance to the office at 3131 Camino Del
Rio San Diego, CA -
Ability to keep all company sensitive documents secure (if
applicable) -
Required to have a dedicated work area established that is
separated from other living areas and provides information privacy
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Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
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*All employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy------ -
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The hourly range for this role is $19.86 to $38.85 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission. -
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OptumCare -is an Equal Employment Opportunity employer under
applicable law and qualified applicants will receive consideration
for employment without regard to race, national origin, religion,
age, color, sex, sexual orientation, gender identity, disability,
or protected veteran status, or any other characteristic protected
by local, state, or federal laws, rules, or regulations. -
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OptumCare -is a drug - free workplace. Candidates are required to
pass a drug test before beginning employment. -
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#RPO #RED #RPOLinkedIn
Keywords: Optum, Fountain Valley , Product Support Analyst Associate - San Diego, CA, Professions , San Diego, California
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