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Warranty Analyst

Company: Advantage Technical
Location: Fountain Valley
Posted on: June 19, 2022

Job Description:

The Warranty Analyst's responsibility is to monitor warranty claims, coordinate and assist in managing supplier settlement and financial resolution of DLR and OE claims under the direction and guidance of the Sr. Warranty Analyst, Warranty Supervisor, or QA Dept. Mgr. Assist and support in identifying product quality issues for supplied products, create and report warranty status weekly, bi-weekly, monthly, half-year & full year according to department SOP or ad-hoc warranty summaries. Set, enforce and strive to achieve warranty targets with performance tracking metrics per expectations defined by Warranty Sr. Analyst, Warranty Supervisor, or QA dept. mgr. for Accessory performance. Support other Accessories or Parts departments with accurate warranty information regarding PDC/Port part quality indexes or historic performance. Assist Supervisor or QA Dept. Manager with forecast plans, expense status, or recovery reports if requested.



Responsibilities:


  • Monitor, review, analyze and create reports for warranty claims and coordinate settlement and financial recovery of warranty claims with OEM, Tier 1, Tier 2 and Local/Overseas suppliers under the direction of the Sr. Warranty Analyst, Warranty Supv, or QA Dept Mgr. Coordinate, propose, negotiate, update and communicate policy and procedures that could streamline the PDC/Glovis Port claim return process and support the creation of a financial recovery plan for Accessory quality operations. (30%)
  • Review, confirm and obtain judgment on claims submitted through OEM, Tier 1, Tier 2 -on a monthly basis for accessories supplied from Overseas & Local sources for equitable resolution. Analyze, define, communicate and enforce warranty acceptance criteria and summarize monthly end results of all claim resolutions under the direction of the Sr. Warranty Analyst & Warranty Supv. Support and coordinate the requests of QA Engineering activities involving Warranty department operations. (30%)
  • Support Warranty operations by establishing, proposing, and analyzing warranty targets or financial recovery plans for all active parts under the direction of the Sr. Warranty Analyst & Warranty Supv. Attend and support product launch meetings with Purchasing, Sales, QA, and Engineering to define Post-launch PDC/Glovis Port claim cost exposure and forecast acceptable warranty exposure to MPA Accessory operations. (20%)
  • Support and create monthly PDC/Port claim reports per Sr. Warranty Analyst & Warranty Supv. direction which define program risk, financial exposures & part performance trends. Enforce recovery plan efforts by monitoring warranty claims data and other established quality indexes. (20%)


    Key Performance Indicators:


    • Correspond with suppliers for dealer and PDC/Port claim resolution
    • Collaborate with Development/QA engineers for Glovis Port part recovery
    • Provide lessons learned for Development/QA engineers during program kick-off


      Work Schedule & Travel Requirements:


      • Monday through Friday, 8:00 AM - 5:00 PM
      • Moderate overnight travel (up to 10%) by land and/or air.
      • The position is temporarily remote due to COVID-19


        Educational Requirements:


        • Bachelor's Degree is required. -
        • A degree in Finance or Statistics is highly preferred. -


          Experience Requirements:


          • At least 2-3 years of warranty analysis experience.
          • Knowledge of automotive warranty systems and risk management in manufacturing, dealer environment, and claims processing.
          • Ability to read, analyze, and interpret warranty reports.
          • Advanced knowledge of word processor, spreadsheet, Access, or programming language related to the creation of scalable database applications.
          • Business-level Korean proficiency is preferred but not required.


            We think creatively and keep challenging ourselves to help create a new future and eventually make humankind's dreams a reality. Ready for the challenge? Apply now!




            About Advantage Technical

            Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

            All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Technical, Fountain Valley , Warranty Analyst, Professions , Fountain Valley, California

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