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Parts & Service Analyst

Company: Volt
Location: Fountain Valley
Posted on: January 13, 2022

Job Description:

Volt is immediately hiring a Parts & Service Analyst for an immediate opportunity with a top automotive manufacturer. Great Company culture
Innovative Company and leader in its industry
Strong potential for growth
Ability to learn and advance skills
State of the art cafeteria

As a Parts & Service Analyst you will:
Provides support for the Consumer Affairs and Parts, working with Management to help manage Recalls and Service Campaigns by developing reports, monitoring and tracking forecast, demand, and supply of critical parts. Assists the Consumer Affairs department with Recalls and Service campaigns by performing analysis, completing correspondence, and researching concerns as assigned.
Assists management with the developing, creating and updating reporting of recalls and service campaigns.
Run reports in various systems to extract the necessary information and prepare daily, weekly, monthly and ad-hoc reports that detail forecast, demand, and backorder status of critical supply parts.
Communicates with customers, regions, dealerships, legal staff and consumer affairs staff as necessary in regards to service campaigns.
Assists management with coordinating and following up with internal business groups and external affiliate groups on parts supply and parts orders.
Research and analyze issues on parts supply, dealers' orders, and other information related to recalls and service campaigns, and follow up with appropriate business units as appropriate to resolve issues.
Participates in weekly meetings as necessary related to recalls and service campaigns to help coordinate parts related activities between various departments and demonstrates the ability to communicate decisions that benefit the overall corporate goals of customer satisfaction.
Supports the maintenance of certain modules of the Parts Dealer Ordering system to help manage critical supply parts, monitor parts availability and minimize dealer backorders.
Monitor daily supply of certain parts and dealer backorders, work with regional field personnel, parts suppliers to follow up on issues, and place dealer orders as necessary.
Updates department publications, including but not limited to recall and service campaign content on dealer facing resources/websites.
Documents department and program processes as necessary in order to create greater efficiency and ensures information is consistent, accurate and up-to-date at all times.
Completes special projects as assigned by Supervisor and assists with other departmental related needs as requested by management.

Parts & Service Analyst must meet the following requirements:
Intermediate or advanced MS Excel, Access, and PowerPoint skills.
Basic SQL skills. Experience in Power BI, and Alteryx preferred.
Strong verbal and written communication skills with attention to detail.
Experience in structured relational database design.
Ability to troubleshoot programming changes, errors, and subsequent modifications.
Fundamental skills in data analysis and data modeling.
Dependable, punctual and flexible relative to scheduled work times.
Works cooperatively with department associates to support Parts programs and initiatives by providing program pricing recommendations.
OEM experience is a plus.
Ability to synthesis information in order to accurately document processes.

Pay is $25/hr. Position is up to 12 months with potential to go longer. It also offers a foot in the door of a great organization that has a history of hiring on our top talent so there is room to move into new roles. Local candidates in Orange County and Los Angeles will be considered only as the role will require the ability to work onsite once the building re-opens.

***Volt is hiring immediately***

Volt is an Equal Opportunity Employer

Keywords: Volt, Fountain Valley , Parts & Service Analyst, Professions , Fountain Valley, California

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