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Epic Analyst Patient Access

Company: MemorialCare Health System
Location: Fountain Valley
Posted on: May 4, 2021

Job Description:

Members of the MemorialCare Epic job family, work side by side with our end users to install the Epic software, help lead and manage workflow/software changes, and ultimately transform the way that MemorialCare provides healthcare. MemorialCare's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users.Under general supervision, the Epic Analyst - Patient Access provides an intermediate level of operational and application build assistance in completing application assignments to meet customer goals and desired outcomes. They typically are responsible for projects/change requests, performing workflow analysis, build, and documentation in collaboration with internal and external team members.Essential Job Outcomes* Participates as a system builder, in any phase of Epic projects, under the direction of Senior Epic resources. The Epic Analyst - Patient Access works to configure, build, test, and install the Epic Patient Access applications.* Provides customer service, troubleshooting, maintenance, and training materials for Epic Patient Access as necessary.* Completes assigned tasks and projects successfully, while proactively communicating with project management or staff leadership to prioritize workflows and mitigate risks. Tracks issues and provides solution-oriented escalation.* Manages navigation of build migration paths, change control process/governance, and ticket management processes.* Develops and maintains appropriate end-user references, job aids, and tip sheets using standardized tools and templates expressing ideas clearly utilizing language and terminology that is understandable for the reader.* Assists in training new department team members MemorialCare specific workflows and processes* Provides status reports to leadership when required.Experience* Minimum 1 year healthcare experience in a technical, revenue, or clinical operations role required* Minimum 1 year experience with healthcare, billing, managed care or EMR Security software preferred* Demonstrated knowledge of Epic Patient Access software, as well as operation(s) supported by the application preferred* Demonstrated proficiency with information systems technology including the Microsoft Office Products required* Demonstrated ability to effectively utilize system tools to meet functionality needs of users* Experienced planning and organizing day-to-day activities, effectively managing more than one task, and meeting established deadlines* Has held a previous role participating in team projects with exhibited interpersonal cooperation* Demonstrated use of effective communication and interpersonal relations to achieve established goalsEducation* High School diploma or GED required; Associate degree or Bachelor's preferred* Epic Certification in a Patient Access application obtained within first year in new role

Keywords: MemorialCare Health System, Fountain Valley , Epic Analyst Patient Access, Professions , Fountain Valley, California

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