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Sr. ELearning Consultant

Company: Ceridian
Location: Fountain Valley
Posted on: April 8, 2021

Job Description:

Thursday, April 1, 2021 This is our promise. Not only for our customers, but our employees as well.-- Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus,Transparency, Diligence, Optimism, and Agility. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work-- in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!-- Job Location: This position is virtual; we can hire anywhere throughout Canada and the United States
About the Position: The Senior E-Learning Consultant is responsible for the design and development of customer facing self-paced training, the successful delivery of content customization service engagements and the training, adoption, and support of the customer self-service content customization solution for Dayforce, Ceridian's Human Capital Management platform. This person serves as the primary contact during an education content customization service engagement for external customers. The Senior E-Learning Consultant will manage internal and external resources to deliver education content customization service engagements successfully and profitably. They will work closely with Implementation Services to understand the learning requirements of the customer, Education Services eLearning Consultants to manage content customization, Education Services Delivery Managers to manage instructor-led deliveries of the content, and customer employees to manage service execution and adoption of the self-paced content customization offering.-- The Senior E-Learning Consultant is responsible for the creation of fictious data in the platform to support the learning activities captured in the training and content customization of higher complexity business processes. Course topics primarily focus on the usage of software by employees and managers using real world use cases to achieve desired business outcomes. Topics include time & attendance, performance management, staff scheduling, and company benefit selection. This position reports directly to the Education Services Content Development Manager. Responsibilities: The Senior E-Learning Consultant works with Services staff and Sales to successfully deliver the service engagements of the Education Services organization. Key processes managed by the Senior E-Learning Consultant will include:

  • Developing project plans and timelines--
  • Conducting needs analyses
  • Collaborate with multiple stakeholders to develop sample datasets
  • Customizing or developing new course content using a variety of authoring tools--
  • Applying agile instructional models to produce deliverables
  • Managing assignment of development work to shared service centers
  • Managing all levels of the customization projects including achievement of milestones, RAID logs, customer acceptance and billing--
  • Overseeing the relationship with customers during education service engagements
  • Report on project activity using NetSuite
  • Contribute to the refinement of service engagement methodologies
  • Ongoing development of assets supporting the customer self-service content customization offering--
  • Customer support for the customer self-service content customization offering-- Performance Metrics Include:
    • The Senior E-Learning Consultant will be evaluated on their ability to meet revenue and contribution targets. Additionally, the Senior E-Learning Consultant will be evaluated on the following metrics:
    • Project costs and overruns
    • Actual project margins
    • Customer satisfaction ratings on project performance Qualifications:
      • Bachelor's degree in instructional design, technical communications, or related degree plus 6-10 years related experience, Master's Degree plus 5+ years related experience, or equivalent combination education and related experience--
      • Excellent interpersonal and communication skills
      • Functional experience in information technology
      • Proven track record of project management and leadership skills required to drive profitable delivery of service engagements
      • Prior experience managing service projects with values ranging from $10,000 to $50,000
      • Ability to respond to last minute changes and requests
      • Has schedule flexibility to coordinate with overseas partners when needed
      • Experience with time & attendance systems a plus
      • General office environment--
      • Sitting a majority of the day-- Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.--We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs,great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.--We encourage all individuals to apply for positions that fit their passions.
        We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.--

Keywords: Ceridian, Fountain Valley , Sr. ELearning Consultant, Professions , Fountain Valley, California

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