10549 - Sr. Client Services Consultant
Company: Hyundai AutoEver America
Location: Fountain Valley
Posted on: April 1, 2021
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Job Description:
10549 - Sr. Client Services Consultant, Fountain Valley, CA Job
Summary For KMNAHMNA and other designated Hyundai Affiliates, drive
HAEA IT Service Delivery, including key Partner performance, to
meet service level objectives. Provide relevant monthly reports,
coordinate rapid issue resolution across HAEA and key Partners,
lead appropriate client communication, facilitate remediation of
service disruptions and enable the consistent improvement and
efficiency of the HAEA IT Service delivery model across KHMNA,
their affiliates, HAEA and Partners. Job Responsibilities Establish
and maintain positive business relationships with clients, managers
and teams throughout the organization Engage with client teams and
executives to develop and strengthen relationships, create IT
service strategies and roadmaps, identify business objectives and
high-level requirements, and analyze and suggest improvements for
business processes Facilitate client prioritization of IT needs and
correspondingly facilitate alignment of HAEA and Partner priority
to addressing those needs, including identifying and communicating
new opportunities to the HAEA business innovation and project
delivery teams. Provide expertise and guidance in introducing and
leveraging new technologies and services to drive innovation and
realize efficiency Maintain and coordinate the development of a
three year IT Strategy for KHMNA Perform client engagement and
account management services including maintenance and review of the
MSA, SOWs, budget, POs and invoice processing Ensure that client
priorities and delivery schedules are met by HAEA teams and
partners Drive achievement of established client satisfaction
targets and other IT service levels and organize plans to address
any negative variance Effectively resolve client issues and
production problems in a timely manner by rapidly organizing and
ensuring assignment of the appropriate resources and following
through with sufficient root cause analysis and remediation
efforts. Required Skills, Attributes Education Bachelorrsquos
degree or equivalent in the field of business, computers,
information systems or related degree. 15 yrs IT experience,
preferably with application, client relationship and project
management responsibilities Efficient with multitasking between
multiple projects Ability to build relationships across
stakeholders in business and IT organizations Experience leading
internal IT teams and external partners to deliver IT solutions and
services within customer expectations High attention to detail with
strong project management and organizational skills Customer facing
skills at all levels of a partner organization and a strong passion
for helping customers plan and build on our technology Excellent
interpersonal and written communication skills Critical thinking
and proven ability to solve complex problems Client-first mentality
ability to empathize and build positive client relationships
Consulting experience preferred, experienced with presentations to
business management Ability to think strategically about business,
product, and technical challenges Ability to analyze budget
utilization including variance analysis and make recommendations to
achieve greater efficiency
Keywords: Hyundai AutoEver America, Fountain Valley , 10549 - Sr. Client Services Consultant, Professions , Fountain Valley, California
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