10576 - Business Process Consultant

Company: Hyundai AutoEver America
Location: Fountain Valley
Posted on: February 24, 2021

Job Description:

10576 - Business Process Consultant - Fountain Valley, CA JOB SUMMARY:Responsible to lead and deliver all aspects of Connectivity Service-related business planning and strategy. Responsible to strategize and plan new business operations in the area of Wireless & Vehicle Connectivity domain, including B2B operations management with HMG affiliates and partners. Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for Connectivity Service-related inquiries and requests from clients. Maintain contract compliance and facilitates contract development/ amendments with clients, HMG affiliates and partners. JOB RESPONSIBILITIES:

• Lead various projects related to account management, client service, and partner management.
• Act as a consultant to assist other Hyundai Motor Group (HMG) client companies to enhance their telematics service.
• Partner with executive management team to assess and improve current business processes.
• Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes.
• Coordinate with all internal departments for client proposal creation.
• Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for connectivity service-related inquiries and requests from clients
• Act as a business operation lead to manage all aspects of connectivity service-related business operation including billing, reporting and wireless account management, maintaining contract compliance and facilitates contract development/ amendments with clients, HMG affiliates and partners.
• Oversee the design and development of the enterprise wide system to meet performance, scalability, extensibility and maintainability requirements.
• Prepares and obtains approval of system and programming documentation.
• Recommends changes in development, maintenance and system standards.
• Staying abreast of service implementation and business operation status, keep clients stay up to date with their connectivity service status
• Create/manage customer pricing model align with company's strategic directionREQUIRED SKILLS, ATTRIBUTES & EDUCATION:
  • Earned a B.A. or B.S. degree and preferably an MBA.
  • 8+ years of experience in a similar role preferably in the telematics, IT, Telecommunications or automobile industry.
  • 7 + years leading or participating in business strategy or technology projects, preferably in a consulting environment
  • Consulting experience at a Big4 consulting company, highly desirable
  • Ability to solve practical problems and deal with a variety of situations.
  • Ability to interpret difficult instructions, derive valid conclusions, and recommend reasonable courses of actions within the scope of the position.
  • Ability to travel frequently to international sites (e.g. Toronto, Canada)
  • Well organized with ability to pay close attention to details.
  • Strong interpersonal skills.
  • Able to collaborate effectively with cross-functional teams.
  • Great customer service and professional demeanor.
  • Utilize best practices for general business, administrative, and operational procedures.
  • Ability to create standard forms, templates, and processes.
  • Ability to review and update Terms and Conditions. - provided by Dice

Keywords: Hyundai AutoEver America, Fountain Valley , 10576 - Business Process Consultant, Professions , Fountain Valley, California