Epic Analyst - Tapestry

Company: MemorialCare / Memorial Health System
Location: Fountain Valley
Posted on: March 26, 2020

Job Description:

Purpose Statement Position Summary Members of the MemorialCare Epic job family, work side by side with our end users to install the Epic software, help lead and manage workflowsoftware changes, and ultimately transform the way that MemorialCare provides healthcare. MemorialCare's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users. Under general supervision, the Epic Analyst Tapestry provides an intermediate level of operational and application build assistance in completing application assignments to meet customer goals and desired outcomes. They typically are responsible for all maintenance of business build, performing workflow analysis, assisting with projectschange requests, and documentation in collaboration with internal and external team members. Essential Job Outcomes Participates as a system builder, in any phase of Epic projects, under the direction of Senior Epic resources. The Epic Application Analyst Tapestry works to configure, build, test, and install the Epic Tapestry application. Provides customer service, troubleshooting, maintenance, and training materials for Epic Tapestry as necessary. Completes assigned tasks and projects successfully, while proactively communicating with project management or staff leadership to prioritize workflows and mitigate risks. Tracks issues and provides solution-oriented escalation. Manages navigation of build migration paths, change control processgovernance, and ticket management processes under the direct collaboration of senior analysts or leadership. Develops and maintains appropriate end-user references, job aids, and tip sheets using standardized tools and templates expressing ideas clearly utilizing language and terminology that is understandable for the reader. Assists in training new department team members MemorialCare specific workflows and processes Completes all maintenance of business according to established SLAs, applying build expertise to ensure highest level of automation. Provides support to Health Plans, health plan delegated Medical Groups, and Independent Physician Associations, and MSO clients through Epic Tapestry build. Automates health plan regulatory requirements for AP Claims, Authorizations, Capitation, Accounts Payable, and Enrollment using Tapestry modules. Provides status reports to leadership when required. Experience Minimum 1 year healthcare experience in a technical, revenue, or clinical operations role required Minimum 1 year experience with healthcare, billing, Managed Care, or EMR Security software preferred Demonstrated knowledge of Epic Tapestry software, as well as operation(s) supported by the application preferred Demonstrated proficiency with information systems technology including the Microsoft Office Products required Demonstrated ability to effectively utilize system tools to meet functionality needs of users Experienced planning and organizing day-to-day activities, effectively managing more than one task, and meeting established deadlines Has held a previous role participating in team projects with exhibited interpersonal cooperation Demonstrated use of effective communication and interpersonal relations to achieve established goals Education High School diploma or GED required Associate degree preferred Epic Proficiency in Tapestry application obtained within first year in new role

Keywords: MemorialCare / Memorial Health System, Fountain Valley , Epic Analyst - Tapestry, Professions , Fountain Valley, California