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Service Advisor

Company: MSX International
Location: Fountain Valley
Posted on: May 26, 2023

Job Description:

Title: Service Advisor/Writer

Location: Fountain Valley, CA, US

Job Type: Full-time with Benefits

Who We Are:

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Day to Day Responsibilities

  • Ascertain automotive problems and services by listening to the HMA customer's description of symptoms, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
  • Create repair orders and develop estimates by costing materials, supplies, and labor.
  • Verify vehicle recalls, service campaigns and warranty part repairs.
  • Check progress of repairs throughout the day with Service Technicians; contact customer regarding any changes or promise time; and obtain proper authorization before additional repairs are performed from the Service Manager.
  • Schedule service appointments; obtain customer and vehicle data prior to arrival.
  • When possible, greet customers in a timely and friendly manner.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
  • Perform MPIs and finalize results in quarter-time to the HMA customer via phone, email, or text.
  • Notify the HMA Project Manager of any facility repairs and maintenance.
  • Provide assistance with end-of-day paperwork, customer calls and miscellaneous tasks as required by the Service Manager. Other duties may be assigned.

    What you bring
    • OEM dealership service department work experience (preferred).
    • Ability to speak effectively one on one. Ability to effectively listen and write.
    • Ability to interpret customer needs or concerns to RO.
    • Basic computer skills.
    • Good organizational skills.
    • Minimum of High School diploma or equivalent.
    • DMS proficiency.
    • Must have ability to maintain a professional level of oral and written communication in English.
    • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


      The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training; and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $30.00 to $35.00 hourly.

      MSXi is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.

      If you are interested in this position apply here


Keywords: MSX International, Fountain Valley , Service Advisor, Other , Fountain Valley, California

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