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10238 - Desktop Support II (onsite)

Company: Hyundai Autoever America
Location: Fountain Valley
Posted on: November 17, 2022

Job Description:

10238 - Desktop Support II (Onsite)Job Summary:The Desktop Support II technician performs the installation, repair and preventative maintenance of personal computer and related systems. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.Job Responsibilities:+ Accurately document instances of hardware failures, repairs, installations, and.+ Work with end users to identify and resolve issues with computer hardware and software.+ Liaison with, and provide training and support to, end users and staff on computer operation and other issues.+ Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, connected peripheral devices, and supported mobile devices.+ Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software products.+ Perform on-site analysis, diagnosis, and resolution of complex computer problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.+ Participate in equipment refresh tasks as necessary.Required Skills, Attributes & Education: (under Job Requirements section)+ High School diploma or Associate degree in related field+ 1 -2 years of related experience+ Diagnose and troubleshoot issues with hardware, software or network.+ Excellent technical knowledge of network and computer hardware, including troubleshooting network connectivity issues, hard drive errors, network drive and printer mapping.+ Experience supporting PCs, laptops, MACs and mobile devices.+ Experience with SCCM and JAMF MDM tools.+ Good Analytical Skills+ Problem-solving skills+ Good documentation skills+ Willing to assist users with their tasks when needed+ A+, Microsoft or MAC Certification PreferredPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Powered by JazzHR

Keywords: Hyundai Autoever America, Fountain Valley , 10238 - Desktop Support II (onsite), Other , Fountain Valley, California

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