Kiosk Manager (Costco Channel)
Company: Wireless Advocates
Location: Fountain Valley
Posted on: September 6, 2021
Kiosk Manager (Costco Channel)
Posted Date3 months ago(6/16/2021 5:30 PM)
Kiosk/Location : Location
Headquartered in Seattle, Washington, Wireless Advocates is
a leading provider of wireless products and services both online
and in over 600 retail locations nationwide. Together with the top
wireless carriers (Verizon, T-Mobile, AT&T, Sprint) and OEM's
(Apple, Samsung, LG, Motorola), our expert team of wireless
professionals are here to help people connect.
Wireless Advocates operates retail kiosks and online sales
activities for our retail partners: Costco Wholesale, Army & Air
Force Exchange Services (AAFES), Marine Corps Exchange (MCX), and
Navy Exchange (NEX). Wireless Advocates is proud of our
relationships with partners in building successful wireless
operations within their stores. Our private label sales kiosks
integrate effortlessly into retail environments, delivering
customers a great experience.
As a Kiosk Manager, you will be serving one of the nation's
leading retailers. You'll work closely with your team to deliver
outstanding sales results (both on a personal and team level),
operational excellence and an exceptional member experience. From
driving daily sales performance to meeting operational standards,
you'll identify areas for improvement and, working with your
District Manager and HR business partner as necessary, respond
quickly to close the gaps. And, with the same focus, you'll
celebrate success to reinforce your team's effort and
This is an exciting opportunity in a retail space that is primed
for massive growth now that 5G is here. We hold a unique advantage
in that we're able to offer all of the latest devices and plans
from Verizon, AT&T, and T-Mobile/Sprint. These roles come with
full benefits and excellent pay - with base, bonus and commissions,
our managers are averaging $22/hr and our top performers are
averaging $34/hr and higher.
Are You The Right Type of Leader?
You are the type of manager who others want to work for. You
exhibit high levels of professionalism, set a good example with
your own behavior and hold team members accountable for doing the
same. You take pride in a well-maintained location and in providing
exceptional member service. You establish and maintain effective
working relationships with your team, peers, manager and Costco
personnel. You communicate expectations and hold your team members
Manages the successful operation of a Wireless Advocates-branded
kiosk within a Costco location with employees. The Kiosk Manager is
responsible for recruiting new team members as necessary and
ensuring that the location is properly staffed at all times. The
Kiosk Manager is also responsible for achieving personal and team
sales/profit contribution goals and meeting all operational
standards, including staff training and development, employee
engagement and retention, customer experience, loss prevention,
safety, kiosk maintenance and team professionalism. Since this is a
retail position, the Kiosk Manager is expected to work all required
shifts on Friday, Saturday and Sunday.
-Models appropriate, professional behavior consistent with the
company's guiding principles and key tenets and holds team members
accountable for the same.
-Communicates all relevant information in a timely manner (i.e.
promotions, inventory, etc.).
-Ensures all sales, operational and other SOPs standards are met
and that all applicable SOPS are consistently executed.
-Maintains an engaging work environment for our employees and the
members we serve through effective coaching and critical
-Communicates relevant information to team members in a timely and
effective manner, including holding daily sales huddles.
-Proactively identifies and addresses performance gaps.
-Develops and maintains effective working relationships with
carrier reps and general management.
-Responds timely to customers, company employees and host store
personnel, and ensures team members do the same; swiftly addresses
-Consistently meets or exceeds sales and performance expectations
in each location, including personal and team sales goals.
-Ensures consistent execution of the company's GUESTS sales process
by self and team members.
-Utilizes available reports/metrics to monitor performance and
build individual development plans.
-Holds team members accountable to all performance standards,
minimizing or eliminating performance gaps with a sense of urgency,
and partners with his/her District Manager and/or HR business
partner as appropriate.
-Ensures that the kiosk is clean and well-maintained at all times,
that all pricing is current and accurate, that all POP is timely
and accurately displayed and all required display fixtures are
-Enforces safety procedures.
-Consistently meets or exceeds, and holds team accountable for
meeting or exceeding, all operational standards.
-Quality of Sale.
-Adherence to published work schedules, meal breaks and
-Safety and Training compliance.
Recruiting and Scheduling
-In partnership with District Manager, recruits new team members
consistent with core headcount budget to maintain a fully-staffed
-Writes compliant schedules for team members.
-Ensures adequate coverage in order to prevent unstaffed
-2+ years of experience working in a retail and/or customer service
environment and at least 1 year managing others (commission sales
experience a plus).
-Established reputation for honest/ethical leadership and leading
-Is customer obsessed.
-Effective organizational and time management skills; strong
attention to detail.
-Ability to hold team members accountable, have crucial
conversations and uphold company policies and operating
-Effective communication and interpersonal skills.
-Skilled at problem solving and conflict resolution.
-Well-developed ability to make sound decisions.
-Strong knowledge of common business applications (Web browsers,
Outlook, Excel, Word, and PowerPoint, etc.).
-Ability to work a flexible schedule including varied shifts that
include evenings, weekends and holidays.
-Attracts top talent
We've Got You Covered!
At Wireless Advocates, we are committed to providing our team with
the support and resources to succeed in their career, as well as
exceptional benefits for a healthy work-life balance.
-Medical, Dental, and Vision coverage
-Retirement Savings including 401(k) with company match
-Paid Vacation Time
-Short-Term & Long-Term Disability Insurance
-Employee Assistance Program 100% company paid
-Life Insurance Policy 100% company paid
-Flexible Spending Accounts
Wireless Advocates is an equal opportunity employer, we encourage
and support diversity in the workplace.
To find out more about us, visit our website at:
Keywords: Wireless Advocates, Fountain Valley , Kiosk Manager (Costco Channel), Other , Fountain Valley, California
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