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Mitel Project Coordinator / Implementation Specialist

Company: Blue Violet Networks
Location: Fountain Valley
Posted on: May 3, 2021

Job Description:

Job Description Looking for a senior project manager for a VoIP/UCaaS company in Fountain Valley. Coordinate all aspects of the design, programming, and execution of Mitel VoIP solutions and call centers; UCaaS cloud solutions for mid-level and enterprise customers. Manage ongoing interaction with customer and technical staff to ensure the seamless installation and a world-class customer experience. Maintain an in depth understanding of Mitel and other vendor solutions; and serve as a subject matter expert on how all products and features work. Responsibilities: Working closely with the Operations Manager to ensure installation projects are being delivered on time. Creating project plans in Autotaske including summary of responsibilities, project plans including timelines and milestones. Scheduling and managing weekly customer status meetings and preparing agendas. Tracking employee and customer task assignments and due dates Create presentation materials; propose specific solutions to needs or problems, including written and oral reports and graphical presentations. Conducting system design meetings that include: User types and features Call Center call flows and agent workflows. Hours of Operation - console, auto attendant menus and IVR options Integration with customer's other communications tools such as UM integration to email, calendar integration, video and audio-conferencing integration Must have the ability to produce results independently while promoting a collaborative team environment. Must have a very strong technical knowledge base, with 5+ years Mitel PBX and call center experience and possess a working knowledge of Mitel MiVB phone system, MiCollab as well as SIP carrier services. Company Description Blue Violet Networks continues to deploy Enterprise-Class Solutions nationwide including IP Voice, Video Surveillance, and Data Solutions. We work with a range of organizations from general business and entertainment giants, to city and county government facilities, in addition to school districts and college campuses where technology is the essential backbone of their success.

Keywords: Blue Violet Networks, Fountain Valley , Mitel Project Coordinator / Implementation Specialist, Other , Fountain Valley, California

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