Enterprise Application Specialist - Virtual, West Coast
Company: Ceridian
Location: Fountain Valley
Posted on: February 22, 2021
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Job Description:
Fountain Valley, CA 92708, USA Req #7607 Monday, January 11,
2021 This is our promise. Not only for our customers, but our
employees as well.-- Do you thrive in an innovative and exciting
environment that's continuously evolving? Ceridian is looking for
fun, intelligent, team oriented people who believe in our values:
Customer Focus,Transparency, Diligence, Optimism, and Agility. Our
workplace culture provides empowering programs for career growth
and offers diversity and inclusion groups to support every person's
career journey. Ceridian employees have declared Ceridian a Great
Place to Work-- in 2019, a Glassdoor Best Places to Work in 2019,
and one of Canada's Top 100 Employers for the 16th consecutive
year!-- Reporting to the Manager, Customer Support, our team is
adding an Enterprise Application Specialist to the team. This is an
exciting opportunity to apply your technical knowledge and customer
service skills to deliver business-to-business application support
to Dayforce Enterprise clients across North America. As a key
contributor on the team, you will support our most strategic and
largest accounts, collaborating with Development, Product, QA, and
Services teams to champion client priorities and drive incidents to
closure. You will triage, test, and verify solutions while managing
customer relationships and delivering world-class client-focused
support. Taking a project management approach, you will work to
meet tight deadlines, work extensively on product performance
related issues, and provide recommendations keeping the broader
client impact in mind.
This position is virtual/remote and can be located anywhere in
PST/the West Coast.
Who you are You are a customer service focused professional with an
analytical mindset and exceptional technical skills. You are highly
skilled at navigating customer needs and demands, managing
conflict, and delivering thoroughly tested resolutions. You are
currently providing customer support in technology to enterprise
clients, and you want to join a scaling, global company where you
can shine as an individual contributor and subject matter
expert.
What's in it for you Leadership. A team that is approachable and
listens to feedback. You will be a critical part of our
people-first mission, making a measurable difference to our success
and that of our clients. You will have the autonomy to set
standards, improve processes, and champion customer support.
Customer success and satisfaction is paramount to our growth
strategy.
Teamwork. Everyone treats each other like family. Our inclusive,
supportive workplace culture fosters an environment of continuous
learning and collaboration and a chance to blend in-office and
remote working before and after the COVID-19 crisis.
Growth. Ceridian is a place you can grow your career, learn new
skills, and commit to. We are a big company, and we are on an
exponential trajectory as we expand globally. You will have an
opportunity to expand your knowledge of our solutions, our
customers, and our business, share your expertise internally and
externally, and move up into more senior roles within the team.
Agility. No two days are the same here. With continuous innovation
and iteration, dozens of new projects, and thousands of new users,
you will be challenged to be creative and responsive.
Transparency. A drive for transparency and diligence guides us. You
will make an impact carrying through on our commitment to clients
and playing a critical role in our success and theirs.
As our new Enterprise Application Specialist, you will:
We encourage all individuals to apply for positions that fit their
passions.
We thank all applicants in advance for their interest in this
position; however, only those selected for an interview will be
contacted. If you are selected for an interview, you will be
contacted by a Ceridian Recruiter with a @ceridian.com email
directly from our organization.--
Keywords: Ceridian, Fountain Valley , Enterprise Application Specialist - Virtual, West Coast, Other , Fountain Valley, California
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