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Customer Success Specialist - ML Kishigo

Company: Kishigo
Location: Fountain Valley
Posted on: January 8, 2021

Job Description:

The customer success specialist is responsible for performing and coordinating the day to day operational activities required to maintain service excellence for established accounts while promoting high satisfaction relationships with both existing and new clients. This individual works to ensure all functions are completed in a timely and courteous manner, including handling and routing sales inquiries, basic account management, account maintenance and sales prospecting. Function as a liaison between customer service and other departments in the company to address customer needs. This role is responsible for providing superior customer and client service levels in daily interactions with external and internal customers.Company Description:Established in 1971, ML Kishigo a Bunzl company, is the authority in High Visibility Safety, including vests, pants, jackets, masks, flame resistant apparel, and accessories. For almost 50 years, ML Kishigo has outfitted municipalities, cities, states, and private industries with durable, compliant, and US-Made customized apparel to meet their specialized needs.Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you'll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude. Responsibilities:

  • Demonstrate outstanding customer service to ensure "an easy to do business with" customer experience
  • Provide a variety of general account, clerical and sales support functions including, processing orders, return authorizations, client configurations, customer service and reporting at a high level of service.
  • Produce accurate, quality work products; make efficient use of time and resources
  • Execute custom order processes with accuracy
  • Ability to foresee problems and provide solutions to the customers
  • Answering inquiries from distributors, end-users, and manufacturer's reps.
  • Work with manufacturer's representatives to promote new and innovative items
  • Accurately answer questions regarding products and their applications
  • Identify Good, Better, Best product alternatives in all categories
  • Work alone or in partnership with other specialist for their assigned clients within the department to ensure the commitment deliverables are met.
  • Maintain good working relationships with team members by communicating regularly and providing ongoing feedback
  • Apply and translate new work processes to improve functioning of the team
  • Other duties as assigned.Requirements:
    • Bachelor's Degree preferred
    • 8-10 years of previous client interaction experience; distribution experience is a plus
    • Ability to provide Superior Customer Service across both internal and external clients
    • Strong problem solving and analytical skills; recommends solutions, resolves problems, maintains a positive approach
    • Ability to work well in both a team environment and independently without close supervision
    • Outstanding organization and time management skills, with attention to detail
    • Sales and goal oriented
    • Excellent computer skills, must be computer literate in Microsoft Office and have an aptitude to learn new software and technologies
    • Ability to follow standard procedures while also maintaining creativity in exploring alternatives
    • Excellent Professional communication skills - verbal and written
    • Ability to analyze information and determine appropriate action to transfer previous learning to current situations
    • Strong organizational skills and the ability to manage multiple priorities
    • Strong attention to detail So, what are you waiting for? A new career awaits you with endless opportunities.Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Kishigo, Fountain Valley , Customer Success Specialist - ML Kishigo, Other , Fountain Valley, California

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