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Kitchen Director

Company: Chick-fil-A
Location: Fountain Valley
Posted on: October 10, 2020

Job Description:


Thank you for your interest in career opportunities at Chick-fil-A Harbor Blvd.

In light of current county and state COVID-19 mandates impacting our operation logistics, our hiring process may be delayed in response time. All applications received during this time will receive a response from HR when possible.

COVID-19 Hiring Update: 03.16.2020 Rev: 05.08.2020

ABOUT THIS POSITION: This position is for a full-time Back of House (guest facing) Director at Chick-fil-A Harbor Blvd at the Costa Mesa, CA location. This is a full-time, hourly, non-exempt position. Each Chick-fil-A Franchise is individually owned and operated. This position will fulfill a co-partnership with an existing Back of House Director and work in tandem to achieve all Back of House goals and strategies.

Please include a resume and cover letter with your application.

MINIMUM REQUIREMENTS: Management positions will be expected to regularly work eight hour shifts that require availability during morning (5:30am-2pm), afternoon (11am-7:30pm), or evening (3:30pm-12am), depending on the needs of the business. Availability can alternate throughout the week. A prime candidate will have daily availability during two or all of these times on a regular basis.

Additionally, managers are expected to have open weekend availability on Friday and Saturday. Fridays and Saturdays have the highest demand for excellent store operations and require additional leadership support on a regular basis. A prime candidate should have open availability for at least one weekend day, however open availability for both weekend days are highly preferred.

A minimum of 2 years of kitchen leadership experience is highly preferred. A qualified candidate must be 18 years of age or older.

MISSION: Work with existing Back of House Director to grow, lead, and drive the Back of House (BOH) team towards the collective purpose, vision, and mission of Chick-fil-A Harbor Blvd. Be the shining example of our core values in everything you do.

AREAS OF RESPONSIBILITY: Attendance to assigned work shifts and the punctuality of those shifts are essential

Be the standard of excellence in all areas of BOH operations (reference Kitchen Team Member job description) including opening and closing procedures

Support and collaborate with the Brand Director on all BOH training

Coach and develop Team Members and Shift Leaders including goal setting, performance reviews, the ESRC model, and accountability / discipline processes

Coach and support Shift Leaders in process and procedure

Achieve annual and 90-day Performance Goals

Labor management – shift set up, break management, clock-in/outs, uniform checks etc. including an understanding of CA labor laws

Work with Back of House Director on vendor management

Create and achieve annual performance goals with the Operator

Create and achieve 90-Day Sprint Performance goals with the Operator

Draft weekly labor schedules to achieve labor and performance goals

Support and collaborate with the Director of Marketing on all in-store marketing campaigns,

sampling, and promotions

Direct and manage vendors

Utilize best practices by ServeSafe and OC health to document and maintain an above grade commercial kitchen

Know all business analytics for the Back of HouseSales, CEM scores, FC gaps, Labor gaps, ERQA etc. and drive towards excellence in each area

Personal Leadership Development

Selflessly serve and collaborate with your Director team, always putting their needs before your own


1. Remarkable Service The BOH team consistently follows all food safety and food quality procedures and standards

Orders are consistently accurate and meet accuracy goals

Orders are consistently fast and meet speed of service goals

The BOH team exhibits a thorough knowledge and ability to utilize all KPS, LEAN, dashboard, and other necessary technologies

The BOH team exhibits a thorough knowledge and ability to utilize and maintain the kitchen facilities and equipment

The BOH team communicates clearly with the FOH and DT teams for seamless operations and guest experience

All areas under the stewardship of the BOH are sparkling clean at all times

Vendors that service the BOH perform at a high level and the resources are properly stewarded

2. A first-class team Collaborate with the Director of People to attract, hire, and retain first-class talent

The BOH team is cared for, developed, and trained to achieve performance goals in collaboration

with the Director of People

Be a better boss: be engaged with your team in a tangible and measurable way

Annual and 90-Day Sprint Goals are created and measured consistently with BOH leadership

The BOH team knows and exhibits the purpose, vision, mission, and core values of Chick-fil-A

Harbor Blvd.

3. Personal leadership development Work with Operator to craft a plan for personal leadership development

COMPETENCIES:  A heart of service

Customer focus

Shows honor, dignity & respect for all

Building a successful team

Leading through vision and values


Facilitating change

Business Acumen


Coachability & continuous improvement

Building trust

Building strategic work relationships




Planning and organization

Ability to multi-task

Decision making



Drive for results






Ability to lift up to 50 pounds

Ability to carry up to 50 pounds for brief and short distances

BENEFITS: Subsidized Medical Coverage.*

40 Hours of paid vacation, accruable up to two years.*

24 hours of sick leave per year**

1 Free meal for each shift worked that is longer than 3 hours***

50% discount on all regular menu items for yourself when you dine in at our location and for your immediate family when they dine in with you at our location.***

* items provided are not available until after 90 days of employment. After 90 days, coverage enrollment is offered and accrual plans begin.

** items provided are not available until after 30 days of employment. Accrual plans begin on the first day of employment.

*** items provided may include additional restrictions or requirements pursuant to the Employee Handbook.

COMPENSATION: Hired applicants can expect to make between $18.00 - $26.00, per hour †

† Pay rate will be based on availability and experience, and proven track record. Hours will be given based on performance. High School Diploma or GED equivalent required. About Chick-fil-A Harbor Blvd

Each Chick-fil-A franchise restaurant is individually owned and operated. This dynamic, fosters a work place culture that feels small and personal, yet has big reach and influence in the local community. Our restaurant is operated by Justin Van Schoick who is dedicated to providing a culture of excellence where the team member is cared for and provided opportunity for growth.

We believe in offering wages that start above the minimum wage because we expect above average work. In addition to competitive wages, all team members have the opportunity to enjoy some considerable cost-saving benefits; such as a free meal when you work, and a 50% discount for you and your immediate family.

A job at Chick-fil-A Harbor Blvd is more than just a job. It is a career focused platform that's dedicated to your personal growth and development. It’s a career that strives for excellence every day and care for everyone.

What to expect in your career with Chick-fil-A Harbor Blvd

At Chick-fil-A Harbor Blvd we offer outstanding incentives to top talent team members. We start with quarterly performance reviews for everyone. You will have a leadership team that is dedicated to your development every time you are at work. Your growth and performance directly impact our Vision and Mission.

We have a robust training platform, so you are fully equipped as you start your career with Chick-fil-A Harbor Blvd. We also have programs for growth and development as you progress in the restaurant. A large majority of our current leaders started as team members and worked their way up. We love teaching, training, and providing opportunities for our people!

Our company is structured to put what matters most, the people, as our highest priority. As a team member, you will work with a peer group that is committed to being excellent every day and to care for everyone. These team members will hold you accountable and work shoulder to shoulder with you serving guests with joy.

You will have a shift leader (Manager) who is available to you and will be your personal coach. Your shift leader will ensure you know all team member expectations, are properly trained, and that you have all the resources you need to be excellent at your job

Shift leaders have coaches too. They work under the store Directors to ensure operational excellence from open to close and that everyone who comes in contact with Chick-fil-A has a remarkable experience.

Finally, we have a dedicated team of Directors that run the restaurant. Each has a specific area of focus. They are responsible for the business’ performance, goals, and leading teams towards the collective Purpose, Vision, and Mission of Chick-fil-A Harbor Blvd.

Our Purpose

To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.

Our Vision

To be the standard of excellence for Quick Service Restaurants in Orange County. That is a lofty goal, but we are serious. We believe the number one thing that makes Chick-fil-A Harbor Blvd remarkable is you! That is why we seek to find top talent individuals who are joyfully hardworking, selfless, and strive for excellence in everything they do.

Our Mission

Excellence every day. Care for everyone. It's really that simple.

Keywords: Chick-fil-A, Fountain Valley , Kitchen Director, Other , Fountain Valley, California

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