Desktop Support Tech

Company: MemorialCare Health System
Location: Fountain Valley
Posted on: May 14, 2020

Job Description:

The Desktop Support Technician family works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. They are responsible for answering IT requests specific to PC hardware, networks, or software via phone, email, live chat, or instant message. They may find the need to may explain solutions in both technical and nontechnical terms.

Under general supervision, the MemorialCare Desktop Support Technician performs entry level Tier 2 support. They provide advance technical trouble shooting and analysis methods to offer resolution to incidents, problems, and requests specific to PC hardware, networks, or software.

Experience

• 
  
• Minimum 1-year desktop support experience.
• Obtained strong knowledge of PC hardware and networks including installation requirements and LAN\WAN.
• Demonstrated knowledge of software including Microsoft Operating System.
• Demonstrated use of effective verbal and written communication to successfully achieve end user support.
• Proven analytical, logical thinking, and problem-solving skills to resolve reported issues.
• Experienced in a healthcare environment preferred.
  
  Education
  
  • 
    
  • A Certification.
  • Microsoft Networking Essentials certification preferred.
    

Keywords: MemorialCare Health System, Fountain Valley , Desktop Support Tech, Other , Fountain Valley, California