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Registration Representative, FT OP

Company: Orange Coast Memorial Medical Center
Location: Fountain Valley
Posted on: May 8, 2020

Job Description:

Essential Functions and Responsibilities of the Job


  • Ability to communicate effectively in written and verbal form
  • Adheres to department policy of using two patient identifiers.
  • Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic.
  • Ensures all registration forms are complete, signed, and scanned. Enters in notes in Epic as required.
  • Ability to provide excellent customer service using Simply Better and AIDET principles.
  • Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer.
  • Ability to follow company policies, supports department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities)
  • Maintains registration accuracy rate of 95" or better.
  • Monitors and manages work queues.
  • PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
  • Ability to be at work and be on time. Adheres to MHS time and attendance policy.
  • Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities)
  • Ability to interact in a positive and constructive manner.
  • Ability to prioritize and multitask.

    Experience



    • 1-2 years of experience in hospital

      admitting, physician office, or equivalent healthcare

    • Must communicate effectively and

      clearly both verbally and in writing
    • Strong customer service skills
    • General knowledge of insurance payors:

      PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
    • Bi-lingual (English/Spanish, or English/Vietnamese)

      preferred
    • Positive work ethic
    • General computer skills required

      including: electronic medical record and Microsoft Office
    • Knowledge of medical terminology

Keywords: Orange Coast Memorial Medical Center, Fountain Valley , Registration Representative, FT OP, Other , Fountain Valley, California

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