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Customer Connect Associate

Company: Hyundai Motor America
Location: Fountain Valley
Posted on: March 27, 2020

Job Description:

At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Purpose:

- Administer and manage the department budget. Audit and reconcile payments and invoices. Ensure timely processing of invoices in the HMA financial system.

- Report and analyze all Customer Connect & Customer Care Center-related expenses and recoveries via detailed department budget tracking and management. Provide accurate reporting for the total Cost of Quality for the department.

- Support program managers by facilitating contract and budget creation/changes/renewals as needed.

- Partner with internal departments and external vendors to create, execute, and monitor programs.

- Recommend and participate in program improvement projects to increase accuracy and speed of reporting and/or reduce program costs.

- Develop and maintain data visualizations to enhance reporting.

- Cross train with and support other Customer Connect & Customer Care Center roles.

Major Responsibilities:

- Report, visualize and analyze call center financial data accurately and efficiently. Collaborate with other Customer Connect & Customer Care Center members to accurately report Total Cost of Quality for the department.

- Budget administration includes, but is not limited to, negotiation and follow-up with vendors, completion of executive summaries, creation of sole/single source justifications and extension memos, purchase requests, change notices, accruals, payment requests, and associated reporting.

- Support program managers by preparing and submitting yearly departmental budget.

- Reconcile budget at the account level on a monthly basis and provide detailed reports to management along with explanations of variances and recommendations for corrective action or operational improvements.

- Process monthly and year end accruals as appropriate.

- Monitor vendor performance in accordance with their contracts. Coordinate with vendor to review and resolve financial concerns.

- Analyze and report Customer Connect & Customer Care goodwill expenses and recoveries. Facilitate approvals and payments for Customer Connect & Customer Care programs and provide backup documents as necessary.

- Prepare and distribute ad hoc reports and analysis as requested by management.

- Prepare and present quarterly business reports for management as needed.

- Complete special projects, assignments or tasks as deemed appropriate and assigned by management.

- Support all HMA, Division and department goals.

Authority:

- Create, release, and pay departmental invoices through SAP.

- Monitor and report vendor performance. This includes monitoring quality, trouble-shooting data issues, and ensuring delivery of goods and services. Involve program manager as needed.

- Review deliverables from external suppliers and internal support departments, including but not limited to: analysis, reports, and presentations. Report findings and provide recommendations for corrective actions to program manager as needed.

- Approve Goodwill as appropriate.

Education:

- Must be a high school graduate

- Bachelor's degree preferred

Related Experience:

- Two to four years of experience in a similar field preferred.

- Experience with contracts, vendor negotiations, budgeting, purchase requests, accruals, and payments highly preferred.

- Experience with data reporting, analytics and visualization a plus.

- Automotive industry and customer satisfaction experience a plus.

Skill / Knowledge:

- Excellent knowledge of Word, Excel, PowerPoint and other windows-based computer programs.

- Excellent knowledge of/ ability to quickly grasp and fully utilize specialized programs such as SAP, HMA Customer Relationship Management software, AS400 and QMF.

- Analytical and detail-oriented.

- Ability to work under pressure of deadlines and handle multiple priorities.

- Self-motivated, high initiative, proactive, and works well independently.

- Works effectively in teams, including colleagues, cross-functional groups, and suppliers.

- Excellent oral and written communication skills.

- Excellent time management, organization, and follow-up skills

- Creative problem solver with a passion for continuous improvement.

- Knowledge/ ability to quickly grasp data prep and visualization tools like Alteryx, Tableau, and SQL queries a plus.

Physical Requirements:

- Normal office duties

- Business travel if needed

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Keywords: Hyundai Motor America, Fountain Valley , Customer Connect Associate, Other , Fountain Valley, California

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