Registration Representative, Full Time OP Breast Center

Company: MemorialCare Health System
Location: Fountain Valley
Posted on: March 25, 2020

Job Description:

Registration Representative, Full Time OP Breast Center ORA Essential Functions and Responsibilities of the Job - Ability to communicate effectively in written and verbal form - Adheres to department policy of using two patient identifiers. - Avoids HIPAA violations by choosing correct MRN and interviews, registers, and pre-registers patients timely and accurately in Epic. - Ensures all registration forms are complete, signed, and scanned. Enters in notes in Epic as required. - Ability to provide excellent customer service using Simply Better and AIDET principles. - Collects and posts payments timely and accurately. Immediately drops payment in safe or cash drawer. - Ability to follow company policies, supports department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities) - Maintains registration accuracy rate of 95% or better. - Monitors and manages work queues. - PBX: answers calls timely, professionally, and routes calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols. - Ability to be at work and be on time. Adheres to MHS time and attendance policy. - Ability to follow company policies, procedures and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities) - Ability to interact in a positive and constructive manner. - Ability to prioritize and multitask Experience - 1-2 years of experience in hospital admitting, physician office, or equivalent healthcare - Must communicate effectively and clearly both verbally and in writing - Strong customer service skills - General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima - Bi-lingual (English/Spanish, or English/Vietnamese) preferred - Positive work ethic - General computer skills required including: electronic medical record and Microsoft Office - Knowledge of medical terminology United States-California-Fountain Valley Custmr Srvc,Patient Rel,Recept Orange Coast Memorial Medical Center Full-time Regular Mar 4, 2020, 2:30:29 PM 8/40 work shift hours Day Job 8:00 a.m. 4:30 p.m. Admitting

Keywords: MemorialCare Health System, Fountain Valley , Registration Representative, Full Time OP Breast Center, Other , Fountain Valley, California