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Quality Service Engineering Technical Writer

Company: MSX International
Location: Fountain Valley
Posted on: April 8, 2021

Job Description:

SUMMARYResponsible to write and update technical documentation and Technical Service Bulletins ("TSB") for a major OEM's quality department.

  • Improve processes to enable technical documentation and complex technical information across all products and repair procedures, OEM engineers, and dealers
  • Write technical documentation and Technical Service Bulletins ("TSB")
  • Track TSB progress from initial draft, approval, and issuance to dealers
  • Analyze and maintain TSB documents for content, style, and format standards
  • Manage TSB updates, revisions, and a variety of media forms that include images and graphs for ease of understanding
  • Perform TSB procedure to validate usability test and accuracy
  • Review historical TSB database and generate any TSBs when applicable
  • Collaborate with OEM departments on product and documentation requirements
  • Develop easy-to-understand user interface text and documents to support the Consumer Affairs department and field staff
  • Create user documentation for a variety of technical topics, including how-to guides and instruction manuals EDUCATION and/or EXPERIENCE
    • Engineering degree and relevant discipline
    • 5 years' technical publication experience in the automotive or technology industry is preferred
    • 2 years experience in an automotive technical related field is preferred
    • 2 years professional experience with Microsoft Word, Excel, PowerPoint is preferred OTHER SKILLS
      • Excellent oral and written skills
      • Ability to understand extremely complex technical concepts and improve the time and effort to easily understand through infographics
      • Ability to solve complex problems, work with ambiguity and be self-motivated WORK ENVIRONMENT
        • This is an office-based position
        • The noise level in the work environment is usually moderate

Keywords: MSX International, Fountain Valley , Quality Service Engineering Technical Writer, IT / Software / Systems , Fountain Valley, California

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