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Client Services Consultant

Company: Hyundai AutoEver America
Location: Fountain Valley
Posted on: March 14, 2020

Job Description:

JOB SUMMARY This position will have multiple responsibilities covering a wide range of operations. The incumbent will engage in all aspects of Connectivity Service Strategy, Implementation and business operation as well as client and partner interactions, coordinate with all internal departments for client proposal creation and provide consulting service to client companies. JOB RESPONSIBILITIES Lead various projects related to account management, client service, and partner management. Act as a consultant to assist other Hyundai Motor Group (HMG) client companies to enhance their telematics service. Coordinate with all internal departments for client proposal creation. Functions as a key advocate for Client Business Units (CBUs) Serve as a single point of contact for connectivity service-related inquiries and requests from clients Act as a business operation lead to manage all aspects of connectivity service-related business operation including billing, reporting and wireless account management, maintaining contract compliance and facilitates contract development amendments with clients, HMG affiliates and partners Staying abreast of service implementation and business operation status, keep clients stay up to date with their connectivity service status Manage subordinate Business Process Analysts, as applicable Createmanage customer pricing model align with company's strategic direction REQUIRED SKILLS, ATTRIBUTES EDUCATION Earned a B.A. or B.S. degree and preferably an MBA. 8+ years of experience in a similar role preferably in the telematics, IT, Telecommunications or automobile industry. 7 + years leading or participating in business strategy or technology projects, preferably in a consulting environment Consulting experience at a Big4 consulting company, highly desirable Ability to solve practical problems and deal with a variety of situations. Ability to interpret difficult instructions, derive valid conclusions, and recommend reasonable courses of actions within the scope of the position. Ability to travel frequently to international sites (e.g. Toronto, Canada) Well organized with ability to pay close attention to details. Strong interpersonal skills. Able to collaborate effectively with cross-functional teams. Great customer service and professional demeanor. Utilize best practices for general business, administrative, and operational procedures. Ability to create standard forms, templates, and processes. Ability to review and update Terms and Conditions.

Keywords: Hyundai AutoEver America, Fountain Valley , Client Services Consultant, IT / Software / Systems , Fountain Valley, California

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