Customer Service Representative

Company: Custom Power
Location: Fountain Valley
Posted on: June 22, 2022

Job Description:

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for supporting customers' inquiries and resolving any issues. -Responsibilities

• Communicate with customers via phone, email, or in-person
• Provide knowledgeable answers to questions about products, pricing, and availability
• Work with internal departments to meet customer's needs
• Prove accurate quotes to customers with current price, lead time, and terms
• Receive purchase orders, process sales orders in Syspro system, acknowledge orders to customers, and confirm the delivery schedule. -
• Review open sales order reports and check for on-time delivery schedules. -
• Data entry in various platforms
• Report to management all important customer concerns and inquiries in a timely manner.Qualifications
  • At least 2-4 years of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Strong Microsoft program and data-entry skillsWork status and Environment
    • This is a full-time position working onsite, M-F. -Must be able to commute to the office daily. - -

Keywords: Custom Power, Fountain Valley , Customer Service Representative, Hospitality & Tourism , Fountain Valley, California