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Clinical Support Supervisor- Medical Assistant

Company: Balboa Nephrology Medical Group, Inc
Location: Fountain Valley
Posted on: August 6, 2022

Job Description:

Job Description About the PositionThe Supervisor will be responsible and accountable for supervising and leading a team at our Fountain Valley Clinic. This role will be instrumental in defining the mission, goals, budget, and performance standards for the clinic and communicating it to staff. This individual will also help coordinate care between patient, nephrologist, and other care providers. This role will be to supervise daily clinical operations and assist with coverage as we have lots of travel locations and provide clinical support as well. Along with working closely with Clinics Manager or Operations Manager.Why work for Balboa?

  • Comprehensive medical insurance package!
  • Retirement benefits with employer contribution of up to 10% of annual pay!
  • 3 weeks of PTO and 9 company holidays per year!
  • Company paid life insurance!
  • Voted Top Workplace of San Diego 2017, 2020 and 2021! Our Values: Patient-centered I Accountability I Respect I Innovation I Data-Driven Mission: to consistently deliver superior care – Balboa Care – to every patient with kidney disease. Essential Duties and Responsibilities
    • Supervise all day-to-day operations of the clinic using sound business principles
    • Conducts Daily huddles
    • Attends interview with Clinics Manager/Operations Manager
    • Lead onboarding for new staff to ensure proper introduction of clinic workflows
    • Supervise onboarding for new staff
    • Meet with Clinics Manager/Operations Manager on a regular basis
    • Build strong positive communication with physicians, staff and peers and works as a team to enhance the success of the practice.
    • Provide education and care management to patients and their families on the ongoing management of CKD
    • Supervise and support coordinated care between patient, nephrologist, and other care providers as necessary
    • Supervise and support all regulatory standards, requirements, and guidelines as it relates to federal, state, and local regulations, as well as licensing boards and accreditation authorities
    • Develops strong inter-department teamwork to meet the needs of the patients and physicians and drive decision-making and other actions
    • Identify and implement opportunities to build employee morale and individual motivation
    • Leads by example and serves as role model for all staff to live by Balboa Mission & Values
    • Recommend and implement new initiatives when appropriate
    • Monitor patient service feedback and contribute to the process of resolving complaints and service issues
    • Supervise staff to maintain proper documentation in EMR and ensure charts are in order; maintain required documentation as per Federal, State and Company Policy
    • Identify and report any quality-of-care issues and patient complaints
    • Maintain HIPAA compliance as it relates to care
    • This position would be to assist supervising the MA's and be able to float and help with clinical coverage.
    • Other duties and tasks as assigned
    • Travel to other sites located within Orange County may be required About Balboa United Beginning in 1973, Balboa has grown from two physicians to a comprehensive nephrology team of 52 board certified physicians and 8 advanced practitioners. On January 1, 2018, Balboa Nephrology Medical Group (BNMG) launched Balboa United, a full-service medical practice management services organization. From one small office, BNMG now has 24 clinical offices throughout San Diego, Imperial, Orange and Riverside counties. In addition to office and hospital-based patient care, Balboa physicians manage the dialysis treatments of approximately 4,500 patients at 88 dialysis centers and conduct Nephrology based clinical research at 6 centers throughout Imperial and San Diego counties (California Institute of Renal Research). *EEO Statement Balboa United is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. Our Company policy prohibits unlawful discrimination based on race, color, creed, religion (including religious dress & grooming), sex (including pregnancy, childbirth or related medical conditions), gender (including gender identity and gender expression), marital status, registered domestic partner status, military status, age, national origin or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, sexual orientation, or any other basis protected by applicable federal, state, or local law. We also prohibit unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee of Balboa United, including managers and co-workers. If you believe you have been subjected to any form of unlawful discrimination, submit a written complaint to your manager or Human Resources (HR). Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. If you need assistance with your complaint, or if you prefer to make a complaint in person, contact the Company's Human Resources Department. We will immediately undertake an effective, thorough, and objective investigation and attempt to resolve the situation.

Keywords: Balboa Nephrology Medical Group, Inc, Fountain Valley , Clinical Support Supervisor- Medical Assistant, Healthcare , Fountain Valley, California

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