Application Specialist - Cardiology Support
Company: MemorialCare Health System
Location: Fountain Valley
Posted on: May 14, 2020
The Senior Applications Specialist applies in-depth knowledge of
applications to ensure effective and optimal use of current
applications, incorporation of refinements in applications based on
organization changes or process improvements, and collaboration
with senior analysts to identify and select new system solutions.
Accountable for the success of projects, repairs, process
improvements, and overall benefits realization. Functions as a key
point of user contact and customer service for Information Services
and is accountable for user satisfaction. Ensures that the
organization's goals, philosophies, and objectives are optimally
supported by information technology.
MemorialCare System Services team members work with end users,
other Information Service (IS) teams, vendors, and management to
help assess, select, configure, test, install and provide on-going
support for software and hardware solutions for the end user
community in administrative, financial, ancillary, clinical as well
as additional areas. This includes helping to understand, change,
and improve business workflows based on software solution
modifications, to achieve process improvements and to ensure
optimal use of applications. They maintain the role of IS liaison
to assigned departments, helping to facilitate resolution of
requests and problems, as well as to ensure end user/management
- Minimum 5 years' experience as a clinical or applications
analyst, computer technician supporting Cardiology systems in a
healthcare setting required
- Proven ability to lead all types and phases of highly complex
clinical projects. Proven history of managing oversight of
team-based project management operations and methodologies.
Experienced in leading projects, providing expert consultative
guidance and direction on change initiatives, effectively
dedicating time across more than one project, and meeting
- Proven familiarity of regression testing as it pertains to
ancillary applications and core systems interfaced with an EMR.
Proven proficiency developing test scenarios and scripts for
integrated ancillary applications and core systems.
- Held previously successful role for a clinical application or
system initiative, which required the use of project management
tools and methodologies and experience with all project phases.
Solid understanding of enterprise architecture related to clinical
applications and core systems including business continuity.
- Experienced establishing designing and implementing clinical
application and system support models with a core understanding of
IT operations. Demonstrated ability to upgrade clinical
applications and core systems, optimize them for improved
performance and streamline functionality based on operational
workflows.Proven progressive project management experience working
independently as well as in a team situation meeting aggressive
- Experienced troubleshooting and remediating routine problems
associated with clinical applications and core systems to ensure
high levels of user satisfaction. Proven ability to apply an
extensive amount of hands-on experience and expert level knowledge
of clinical applications and core systems while leading highly
complex projects at the enterprise level.
- Demonstrated comprehensive understanding of all areas of
clinical application support including integration using HL7
messaging and administration of system and service life
- Demonstrated high energy levels and tolerance of tight
deadlines, time pressures, and ambiguity.
- Proven ability to prepare and interpret flowcharts, schedules,
and step-by-step action plans.
- Proven experience managing personal issue queue as well as that
of junior resources, assigning work orders, and providing advice on
issues. Experienced at managing calls from customers for assistance
and skillful at closing the loop with creating and updating
- Demonstrated ability to mentor junior team members on
operational and system workflows, as well as usage of systems and
internal process. Experienced at training team members on
troubleshooting and remediating issues associated with clinical
- Demonstrated ability to manage professional relationships with
executive leadership and regularly host meetings.
- Demonstrated ability to work independently with minimal
- Proven experience involved in team initiatives including
translating end-user needs, meeting deliverables, providing status
reports, and managing customer expectations.
- Demonstrated effective communicator for purposes of
interpersonal relations to understand and identify project needs
and overall objectives.
Keywords: MemorialCare Health System, Fountain Valley , Application Specialist - Cardiology Support, Healthcare , Fountain Valley, California
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