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Sr. Epic Analyst - Hospital Billing

Company: MemorialCare Health System
Location: Fountain Valley
Posted on: May 14, 2020

Job Description:

Purpose Statement / Position Summary
Members of the MemorialCare Epic

job family, work side by side with our end users to install the Epic software,

help lead and manage workflow/software changes, and ultimately transform the

way that MemorialCare provides healthcare. MemorialCare's Epic Team develops

creative strategies to achieve common end goals while collaborating with our

end users.

The Sr. Epic Analyst - Hospital

Billing is considered a subject matter expert, involved with all phases of

software deployment from design through implementation to post implementation

problem solving. They independently provide an advanced level of operational

and application build expertise with their focus geared more towards complex

and overall large projects. They mentor

peers and provide educational/informational sessions to improve workflows,

troubleshooting or system design pertaining to the overall team as well as

internal implementation processes.


Functions and Responsibilities of the Job

  • Provides high-level

    customer service, troubleshooting, maintenance, and training materials for Epic

    Resolute Hospital Billing as necessary. Creates end user references expressing

    ideas clearly utilizing language and terminology that is understandable for the

    reader. Manages navigation of build migration paths, change control

    process/governance, and ticket management processes.
  • Participates

    and sometimes leads projects by translating customer needs, meeting

    deliverables, establishing status reporting, including to internal leadership

    when required, as well as managing customer relationships and expectations.
  • Initiates,

    facilitates, and leads meetings with end-user and internal staff members. Acts

    as user liaison between professional departments and Information Systems; leads

    others to adhere to established industry best practices, standards, and

  • Manages and

    maintains accountability for end-user satisfaction and the success of assigned

    tasks, proactively communicating to mitigate risks including tracking issues

    and providing solution-oriented escalation. Performs in depth and precise

    investigation and documentation of future-state operational specifications and

    Epic hospital billing and claims functionality.
  • Applies

    high-level, specialized Epic hospital billing expertise to improve processes

    and support strategies as well as assist junior personnel. Responsible for the

    on-going assessment, design, validation, and development and implementation of

    the Epic system.
  • Collaborates

    with operations to identify and interoperate reporting needs by end-users,

    department leads and internal Information Systems staff.
  • Serves as a

    source of support and a positive role model through mentoring and training junior

    resources on build, workflow processes, testing, and implementation processes.

    Functions as a source of assistance and a positive role model by modeling

    desirable behaviors.
  • Initiates

    department process improvement; identifies, designs and implements process,

    including outline of maintenance plan.


    • Minimum 3

      years Epic application experience with demonstrated successful hands-on modification

      projects of hospital billing and its

      supported operations required.
    • Demonstrated

      ability to effectively utilize system tools to meet functionality needs of

      users including proficiency with information systems technology such as

      Microsoft Office Products required.
    • Experienced

      planning and organizing day-to-day activities, effectively managing more than

      one task, and meeting established deadlines.
    • Demonstrated

      use of effective communication and interpersonal relations to achieve

      established goals.
    • Experienced

      in leading projects, providing expert consultative guidance and direction on

      change initiatives, effectively dedicating time across more than one project,

      and meeting established deadlines.
    • Proven

      ability in workflow and data analysis and design techniques, including needs

      assessment, specification development, quantitative methods, planning and gap

    • Past success

      leading meetings between business stakeholders, technical resources, and third

      parties for business requirements and technical solutions.
    • Experienced

      working with a diverse, multi-disciplinary team, and interacting with all

      levels of the organization.


      • Bachelor's

        degree preferred.
      • Epic

        Certification in Resolute Hospital Billing Administration application required.

Keywords: MemorialCare Health System, Fountain Valley , Sr. Epic Analyst - Hospital Billing, Healthcare , Fountain Valley, California

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