Director of Customer Experience
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Director, Voice of the Customer (VoC)
to lead customer listening initiatives and enhance customer
experience through insights.
Key Responsibilities:
Develop and implement a comprehensive VoC strategy and data
collection methods
Establish governance processes and a closed-loop feedback system
for customer concerns
Analyze customer feedback to identify trends and collaborate with
teams to improve customer experience
Required Qualifications:
Bachelor's degree in business, Marketing, or a related field;
advanced degrees preferred
8+ years of experience in leading VoC programs or related roles
Strong analytical skills with experience in statistical analysis
and data visualization tools
Proficiency in Qualtrics VOC and Conversational Analytics
platforms
Experience managing multiple projects and leading cross-functional
teams
Keywords: VirtualVocations, Fountain Valley , Director of Customer Experience, Executive , Vista, California
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