Senior Manager, Genesis Aftersales Programs

Company: Hyundai Motor America
Location: Fountain Valley
Posted on: May 26, 2023

Job Description:

At Genesis, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It's time you rethink what you expect from an employer.

At Genesis, we understand you're not just building a career - you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Location

NHQ

Purpose

- The purpose of the Genesis Aftersales Programs Senior Manager position is to support achieving brand differentiating industry-leading customer experience though innovative and profitable service programs. This position will be the lead on developing and deploying service operation programs.

Major Responsibilities

- Manage Genesis Service Core Process through program development and automation in fixed operations.

- Maintain CVP (Courtesy Vehicle Program) to ensure our guests requests are honored in a timely way (

- Lead the Parts team to increase parts and accessory sales through CP, Wholesale and Collection offerings.

- Manage the GCM (Genesis Complimentary Maintenance) program to ensure that new models are added yearly to cost calculations.

- Develop and maintain retailer capacity database to track needed stalls and technicians for current and future business.

- Manage Valet program to ensure all retailers are offering this service and develop ways to improve the level of service to our guests.

- Manage Service Owner Marketing and Retention programs to optimize retailer service volume and profitability.

Program / Process Management includes:

- Develop and publish program documentation (FAQs, Guidelines, Announcement Letters, etc.)

- Develop and publish weekly/monthly program performance reporting and analysis

- Work with Training & Education Dept to develop retailer training materials as required.

Major Responsibilities (continued)

- Work with Digital Operations team to develop customer education materials as required.

- Manage business partners and serve as main point of contact, communicating and escalating to Sr. Group Manager, Fixed Operations as required.

- Recommend and oversee changes/enhancements.

- Document and maintain department procedure & policy for above programs/processes.

- Address questions or inquiries about above programs/processes from National and Area staff, retailers and guests.

- Develop business requirements, test scripts and perform user acceptance testing as required.

- Maintain supplier agreements, change orders, purchase requests, purchase orders, and invoices. Facilitate processing and approvals with internal departments.

- Maintain budget, including annual development, monthly accruals, ongoing monitoring and reconciliation. Includes overall department budget and individual budgets for above programs.

- Perform other duties and assignments as determined by management.

Authority

- Communicate and resolve issues to management and business partners.

- Make appropriate decisions in the absence of the Sr. Group Manager.

- Manage activities and performance of business partners and timelines.

Education

- Must be a high school graduate
- Bachelor's degree preferred
- Master's degree a plus

Related Experience

- Eight or more years of automotive OEM experience with direct fixed operations experience, required.

- Three or more years of dealer contact experience preferred.

- Regional operations background and assignments, preferred.

- Three to five years of supervisory experience desired.

- Project Management experience desirable.

- Budget Management experience desirable.

Skills/Knowledge

- Advanced Microsoft Office knowledge (Excel, Word, PowerPoint, Outlook).

- Excellent interpersonal and communication (written and verbal) skills.

- Excellent analytical, critical thinking and organizational skills.

- Proven ability to work independently in the field while interdependent on headquarters' staff.

- Must be capable of multi-tasking, setting priorities and scheduling work activities with minimal supervision.

- Able to resolve problems, think analytically and critically, and communicate professionally in high pressure, time sensitive, customer environments.

- Must be a self-starter, enthusiastic team player.

Certification Required

- N/A.

Physical Requirements

Normal office duties
Business travel as needed

Work Model

#LI-Hybrid (80% Onsite/ 20% Remote)

Compensation

$125,800.00 - $170,200.00 Annual

Affilate

#Genesis

Benefits

Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Keywords: Hyundai Motor America, Fountain Valley , Senior Manager, Genesis Aftersales Programs, Executive , Fountain Valley, California