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Analyst, Supply Backorder Management

Company: Advantage Technical
Location: Fountain Valley
Posted on: June 19, 2022

Job Description:

Want to work for a company that's known worldwide for its quality and sustainability? The opportunity you've been waiting for has arrived! Working as a Supply Backorder Management Analyst, you will support the procurement team to ensure customer needs are a primary focus through parts availability to support OE service and accessory parts requirements. Key Accountabilities:

  • Responsible for attaining and driving improvements to Key Performance Indicators (KPIs): Backorder lines, Aged backorder lines, XVOR's; while operating within business constraints. -
  • This person may attend meetings with OEs and vendors linking the relationship with Tier 1 Supply.
  • They will also be responsible for developing and improving standard operating procedures (SOPs) as well as training employees.
  • Planning and control of parts requires timely and accurate use of local ERP system. In addition to constant coordination and communication with appropriate OE departments. These responsibilities have a direct impact on Tier 1 expenses (freight, warehousing), income (parts sales), and customer service (Fill Rate, Back Order lines), and therefore have an impact on company profitability.
  • Review daily dealer backorder reports and take appropriate actions to resolve, including XVOR / UPER orders to minimize risks of buybacks. -
  • Provide dealers with accurate ETA information as well as providing backorder resolution status to management on daily basis. -
  • Support & Update Inventory Planners daily regarding variations or issues within the inventory supply chain. (40%)
  • Utilize the parts catalogs to seek alternative solutions for resolving dealer backorders. -
  • Work closely with parts technical and dealer support teams to verify any and all resolution alternatives. (30%)
  • Collaborate with internal departments for resolution of delays including PDC, Logistics, Customs, Pricing, Sales. (20%)
  • Effectively communicate with Management of Tier 1 and OEs on business KPIs, current statuses, and issues and resolutions to provide better customer service. Develop, review, document, and maintain standard operating procedures (SOPs) as needed. (5%)
  • Work closely with customers (OEs) and vendors to support business and improve processes. -
  • Work with Tier 1's HQ Coordinator to escalate parts supply concerns and expedite open urgent orders. (5%) Ker Performance Indicators:
    • Monitor dealer backorders continuously, and communicate with suppliers on delivery in order to achieve highest customer service levels, while operating within business constraints of inventory value and air freight expenses.
    • Review and recommend changes to the Part Master to ensure that correct supply levels, supersession codes, and part control codes are maintained and accurate.
    • Responsible for fielding customer service inquiries relative to inventory availability and ETA's for back orders.
    • Resolve escalated backorders, quality, vendor or inventory issues as needed.
    • Utilize the available parts catalogs in order to seek solutions for critical customer backorders.
    • Coordinate supersession and linkage issues with HQ and parts technical teams for immediate resolution of backorders. -
    • Monitor KPIs and provide direction to meet objectives.
    • Initiate activity with import / export analyst for support from all company affiliates.
    • Update daily top backorder comments with causal factors, resolution plans, and ETA's. -
    • Escalate pricing issue discrepancies.
    • Work with parts technical / claims teams to ensure that defectives and non-sale item resolutions are expedited and resolved as quickly as possible.
    • Escalate PDC freeze flag review and receiving delays.
    • Prioritize transportation delays with logistics teams for reconciliation.
    • Take an active role in identifying and recommending modifications to the Parts System to aid in inventory planning and to improve customer service. Participate in the design, testing, and implementation of short and long term system enhancements.
    • Communicate with Management of Tier 1 and OEs issues and resolutions to provide better customer service through process improvement.
    • Manage special projects such as expediting with vendors and PDCs, communicating to involved groups, and coordinating dealer order entry and timing with the PDCs.
    • Generate daily, weekly, monthly, quarterly, and annual KPI reports, OE brand updates, VIP presentations, and other executive summaries.
    • Support any ad-hoc requests for analysis, information, special projects, or additional tasks. Major Challenges and Key Decisions:
      • Experience with inventory planning required
      • Intermediate to advanced experience with Microsoft Excel required
      • Excellent verbal and written communication skills required
      • Excellent organizational skills (Reports and Timelines)
      • Flexibility and responsiveness to changing circumstances
      • Experience with MS Access or other SQL, Word, PowerPoint preferred Education:
        • Required/Preferred
        • High School Diploma
        • Bachelors
        • Bachelor's degree in Supply Chain, Business, or related field preferred or combination of education and related experience. Experience Requirements:
          • 2-4 years -of Experience
          • Operations - Warehousing/Distribution - Inventory Control Specialist
          • Three years of directly-related experience in inventory management
          • Demonstrated ability to identify problems/issues, recommend appropriate solutions, and follow-up to ensure positive results is required
          • APICS (American Production and Inventory Control Society) or other supply chain related certifications or affiliations a plus. Skills:
            • Computer Skills
            • Reasoning Ability
            • Intermediate computer skills: e-mail, routine database, word processing, spreadsheets
            • Strong analytical and creative problem-solving skills required. About Advantage Technical Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

Keywords: Advantage Technical, Fountain Valley , Analyst, Supply Backorder Management, Executive , Fountain Valley, California

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