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Rooms Integration Manager

Company: Disneyland Resort
Location: Fountain Valley
Posted on: June 18, 2022

Job Description:

The Rooms Integration Manager will be a hands-on, passionate person who will partner with the Rooms Operations and support teams to develop the Rooms Strategy for The Hotels of Disneyland Resort. You will have an intimate knowledge of all aspects of the Rooms Division, with progressive leadership experience in both front of house and heart of house positions in large, upscale resorts and possess an awareness of current trends in the hotel industry. You will be an exemplary leader, with the ability to achieve exceptional levels of guest service and quality. You will foster a positive environment of teamwork, innovation, and creativity.

You will report to the General Manager

Responsibilities :

You Will

  • Work with the Hotel Strategy and Hotel Operations teams to evaluate the current performance of the Rooms Division operation within the hotels to develop and enhance the Guest experience.
  • Lead/Integrate Rooms-focused projects within The Hotels of Disneyland Resort.
  • Remain current on industry trends and benchmark competitors, evaluating opportunities to evolve and enhance the Guest Experience within the Hotels of Disneyland Resort.
  • Ensure that the Rooms experience is aligned with the long and short-term business strategies of the three hotels.
  • Use market analysis, best practices, latest trends, and lessons learned from previous projects to enhance the guest experience.
  • Use data and analytics to provide competitive analysis, drive decision-making and asses the effectiveness of the existing strategy to drive sales and enhance the Guest experience.
  • Identify and champion process-improvement initiatives through analysis of the current state and recommendations for future improvements.
  • Partner with project managers on large-scale initiatives from conception, through launch, into post-launch analysis/tweaking, to include hotel renovations.
  • Partner with Hotel Executives to determine and monitor Rooms Division Goals
  • Keep General Managers and Operations Leadership informed of hotel performance, trends, and areas of improvement and partner with them on establishing corrective measures.
    Basic Qualifications :

    You Will Have
    • 5+ years of progressive Rooms Division operations and leadership experience
    • Experience developing and executing strategy, and delivering measurable results
    • Analytical skills and experience with data analytics
    • Experience working with peers, clients and colleagues to promote a common goal.
    • Leadership that builds teams and displays an executive presence
    • Experience with the delivery of projects with business impact
    • Demonstrated ability to make informed project tradeoffs
    • Ability to understand the Disney audience and best Disney experience
      Preferred Qualifications:
      • Experience with Lodging Management Systems like Opera and hotSOS
      • Experience with Microsoft Office tools, including Microsoft Visio and Project.
        Required Education :
        Degree in Hotel Management, Tourism, Hospitality or related field; or equivalent level of experience

        Additional Information :
        Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

        #DPEP_MEDIA

Keywords: Disneyland Resort, Fountain Valley , Rooms Integration Manager, Executive , Fountain Valley, California

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