Outreach Information Coordinator
Company: Online River
Location: Los Angeles
Posted on: April 1, 2026
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Job Description:
We are seeking a motivated and friendly Customer Service
Representative to join our team. In this role, you will be the
primary point of contact for our customers, providing exceptional
service and resolving inquiries in a timely and efficient manner.
You will handle both inbound and outbound communications via phone,
email, and live chat, ensuring customer satisfaction at every step.
Key Responsibilities Respond to customer inquiries via phone,
email, and live chat. Provide information about products, services,
and policies. Process orders, returns, and exchanges. Resolve
customer issues and complaints in a timely manner. Document and
track customer interactions and feedback. Collaborate with other
departments to address complex issues. Follow up with customers to
ensure satisfaction. Maintain a positive and professional demeanor
at all times. Meet or exceed performance metrics for response time
and quality. Stay updated on company products, services, and
policies. Skills, Knowledge and Expertise Communication Skills:
Strong verbal and written abilities. Active Listening: Attentive to
customer concerns. Problem-Solving Skills: Quick identification and
resolution of issues. Technical Proficiency: Familiarity with
customer service software and applications. Empathy: Understanding
and compassion towards customers. Adaptability: Flexibility to
changing needs and procedures. Time Management: Effective
prioritization of tasks. Attention to Detail: Accurate recording
and handling of customer information. Knowledge of
Products/Services: Informed about company offerings. Teamwork:
Collaborative and supportive of colleagues. Benefits Medical
Insurance The coverage begins for the employee the on the first of
the month following the first full 30 days of full-time employment
for employees and their eligible dependents Cost to the employee to
participate in the plan varies by the coverage selection and the
number of dependents; and may be subject to collective bargaining
agreement The employee may also elect to opt out of the County's
medical insurance if proof of coverage is provided Under this
arrangement, the employee is provided with an annual opt out
payment. Vision and Prescription The coverage begins for the
employee on the first of the month following the first full 30 days
of full-time employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining agreement.
Dental Coverage The coverage begins for the employee on the first
of the month following the first full 30 days of full-time
employment for employees and their eligible dependents
Contributions may vary, subject to collective bargaining
agreement.
Keywords: Online River, Fountain Valley , Outreach Information Coordinator, Customer Service & Call Center , Los Angeles, California
