Full-Time Management Associate

Company: Elite Direct Management
Location: Pomona
Posted on: July 17, 2025

Job Description:

Elite Direct Management Inc. is all about results, growth, and a fast-paced, high-reward culture. Based in Pomona, we turn raw talent into sales powerhouses for clients like Frontier, offering big opportunities, strong support, and a team that works hard and wins harder. As a Full Time Management Associate, you’ll be the go-to person for our sales and customer service teams, coaching them, fine-tuning our strategy, and ensuring our Frontier campaign game is always airtight. As a key player in our Frontier campaign, you’ll coach, strategize, and solve real-world challenges while driving results and building future leaders. What You'll Achieve as a Full Time Management Associate Assist management in daily operations and strategic execution of sales and customer service initiatives for the Frontier campaign. Coach, train, and mentor entry-level team members to boost performance and develop their skills. Set team goals, track metrics, and support performance reviews to drive accountability and continuous improvement. Identify performance gaps and implement targeted coaching strategies for immediate, measurable results. Contribute to campaign planning, territory coverage, and resource optimization to maximize outreach. Handle escalated customer concerns directly, modeling best practices and maintaining service excellence. Support recruitment and onboarding efforts, helping to build a high-performing, customer-focused team. Compile and deliver detailed performance reports and market insights to inform senior leadership decisions. and competitive offerings to guide your team effectively.

Keywords: Elite Direct Management, Fountain Valley , Full-Time Management Associate, Customer Service & Call Center , Pomona, California