Data Analyst
Company: Volt
Location: Fountain Valley
Posted on: May 8, 2024
Job Description:
Start working the way you have imagined with a top corporate
company!Volt is immediately hiring an experienced Customer Data
Analyst for immediate hire. As a Data Analyst you will:
- Support and assist with implementation of Customer Experience
programs that provide National, Regional and Retailer management
with analysis in order to improve the customer experience and
retailer performance.
- Conduct data analytics and advanced data discovery analysis to
integrate with customer experience programs.
- Provide insights and recommendations to improve customer
satisfaction on vehicle purchase and service experience.
- Partner with internal departments and external suppliers to
create and execute above programs.
- Support department budget and manage supplier billings and
agreements.
- Support CX programs as required, including CX incentives
- Align and collaborate with all Owner Experience colleagues
across various scopes of projects and assignments.
- Provide insight from data across various scopes of projects and
assignments.
- Work with research studies including questionnaires, sampling,
control group testing, analyses, and reports.
- Monitor program effectiveness, deliverable status, ad hoc
reports and analysis, etc.
- Analyze and report research data, identify trends, data
insights and recommendations.
- Maintain databases of research study data. Conduct queries,
data analysis and forecasting by integrating other Genesis
databases.
- Assist National and Area staff to resolve program inquiries and
maintain data quality/validity.
- Assist in the development and maintenance of customer
experience data, SAS modeling and analytics.
- Working with IT groups, assist in designing, documenting,
launching, and enhancing Systems and Operational Interfaces related
to Customer Experience programs and websites.This is a full time
HYBRID role (3 days onsite, 2 days from home). Position is temp for
6 months with a strong possibility of going longer. It is also with
a company known to hire on our top talent. The ideal candidate will
have:
- Excellent communication skills
- 2 - 3 years of data analyst skills, preferably in a customer
service environment
- Advance MS Excel skills - pivot tables and v look ups
- Knowledge of SQL and Tableau preferred
- Complete Bachelors degree highly preferred Pay Rate:
$30-35/hr** Pay range offered to a successful candidate will be
based on several factors, including the candidate's education, work
experience, work location, specific job duties, certifications,
etc.Qualified candidates should APPLY NOW for immediate
consideration! Please hit APPLY to provide the required
information, and we will be back in touch as soon as
possible.Benefits: Volt offers benefits (based on eligibility) that
may include the following: health, dental, vision, term life, short
term disability, AD&D, 401(k), Sick time, and other types of
paid leaves (as required by law), Employee Assistance Program
(EAP).Volt is an Equal Opportunity Employer and prohibits any kind
of unlawful discrimination and harassment. Innova Solutions is
committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free
of discrimination and harassment on the basis of race, color,
religion or belief, national origin, citizenship, social or ethnic
origin, sex, age, physical or mental disability, veteran status,
marital status, domestic partner status, sexual orientation, or any
other status protected by the statutes, rules, and regulations in
the locations where it operates. If you are an individual with a
disability and need a reasonable accommodation to assist with your
job search or application for employment, please contact us at
Please indicate the specifics of the assistance needed. Volt does
not discriminate against applicants based on citizenship status,
immigration status, or national origin, in accordance with 8 U.S.C.
- 1324bVolt does not discriminate against applicants based on
citizenship status, immigration status, or national origin, in
accordance with 8 U.S.C. - 1324b. The company will consider for
employment qualified applicants with arrest and conviction records
in a manner that complies with the San Francisco Fair Chance
Ordinance, the Los Angeles Fair Chance Initiative for Hiring
Ordinance, and other applicable laws. Volt is acting as an
Employment Agency in relation to this vacancy.
Keywords: Volt, Fountain Valley , Data Analyst, Professions , Fountain Valley, California
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